FAQs
Does SteelSeries have sales?
SteelSeries hosts sales throughout the year and hosts sales on all major holidays including Black Friday, Cyber Monday and Christmas. They even compete with other retailer sales like Amazon's upcoming Prime Day sale, so be sure to check out there site regularly during this sale season! During past Black Friday Sales, SteelSeries knocked $90 off its top-wired gaming headset - big savings indeed!
Is SteelSeries a good brand?
We know a thing or two about SteelSeries products here at PC Gamer, we’ve reviewed many of the gaming peripherals over the years! Overall, we think the products are great, and the SteelSeries Prime Wireless Pro and SteelSeries Sensei 310 both feature in our best gaming mouse guide. We haven’t just reviewed SteelSeries mice though, we’ve also reviewed devices like the SteelSeries Arena 7, SteelSeriesApex 9 TKL, SteelSeries Arctis Nova 7 Wireless and SteelSeries Arctis Nova Pro, just to name a few!
Does SteelSeries offer free shipping?
Yes, SteelSeries offers free standard shipping on orders over $49.99. The shipping cost for orders under $49.99 varies depending on the product, and you will be able to see shipping costs at the checkout. There is also an express shipping option, which guarantees your order will arrive sooner, but this will cost you extra. Once you’ve placed your order, you’ll receive an email with all the tracking information you need.
How do I contact SteelSeries?
To get in touch with SteelSeries with any questions then head on over to the Support section of their website. Here you can use the Instant Answer bot to either solve your issue or put you in touch with who you need to contact to fix it.
Does SteelSeries offer a warranty on products?
Yes, SteelSeries offers a 1-year warranty on most products that covers defects caused by manufacturing and not regular wear and tear. You don’t need to register your device for warranty, but you do need to keep your receipt as it’s required if you make a warranty claim.
What is the SteelSeries return policy?
SteelSeries offers a 30-day money-back guarantee from the day you receive your order. The money-back guarantee does not cover the shipping cost and return shipping costs are the responsibility of the customer. To start your return process, head to your account page, click on ‘Order History’ then ‘Start Return’ on the product that you’re returning. Just follow the instructions from there. SteelSeries are unable to accept returns of any custom devices due to its personalized nature.
Does SteelSeries offer free returns?
No unfortunately not, when returning an item to SteelSeries, you'll be responsible for the costs of returning the items. SteelSeries recommend using a tracked shipping service and providing them with a tracking number for the fastest turn-around. Once SteelSeries has received your return, you should allow up to two weeks for your refund to reach your original payment method.
Hints and tips
Sign up for the newsletter: You can save 10% on your first order by signing up for the SteelSeries newsletter! Not only do you get a discount, but you’ll also hear about the latest sales and product releases.
Wait for the sales: SteelSeries has sales dotted throughout the year, so if you’re not in a rush, it’s worth waiting around to see what you can get for a discount.
Become a member: Become a SteelSeries member and get exclusive member pricing. Joining is free so it’s well worth doing to snap up some extra savings.
Join the SteelSeries community: Follow the SteelSeries socials to access giveaways! Who doesn’t love a freebie?
Student discount: Students rejoice! You can save 15% on your orders thanks to SteelSeries’ partnership with Student Beans. You need to sign up and verify your student status with Student Beans but once you've verified that you are in school you'll be able to claim your coupon code.
How to use SteelSeries coupons
1) Once you’ve found your chosen coupon code, click the ‘Get Code’ button that’s underneath the offer. This will make a pop-out box appear, showing the code and opening a tab on the SteelSeries website.
2) Copy the code by clicking the ‘Copy’ button in the pop-out box.
3) Now it’s time to shop! Once you have all your SteelSeries goodies, head to the checkout.
4) On the right-hand side, there’s a text box that says ‘Add promo code’, click the ‘+’ sign next to it to open a box. Paste the code in the box and click ‘Apply’.
