FAQs
Does AliExpress offer free shipping?
Yes, free shipping is available on some of AliExpress’ products. You’ll be able to see if an item qualifies for free shipping when you’re on the product description page. With products that don’t have free shipping, you’ll be able to see how much it will cost when you get to the checkout.
How long does AliExpress shipping take?
You can choose from either standard shipping or premium shipping if you want your order to arrive faster. AliExpress standard shipping, on average, takes between 15-45 working days and premium shipping takes 7-15 working days. Premium shipping costs more money and the cost varies depending on the order.
How do I contact AliExpress customer service?
AliExpress has an online live chat function that runs 24/7 so help is always at hand. To access it, head to the ‘Help Center’ page on the website. On this page, you’ll also find an FAQ section that may be able to answer your queries.
Is AliExpress legit?
Yes, AliExpress is legit but the quality of service and the goods you receive are dependent on who you order from. AliExpress is a marketplace rather than a retailer, so you’re really ordering from a smaller retailer advertising on AliExpress. It's always best to follow the usual advice for online marketplaces when ordering from AliExpress, so be sure to read the feedback for the seller and avoid any deals that seem too good to be true.
Do I have to order in bulk?
No, this is one of the main differences between AliExpress and Alibaba. When purchasing from AliExpress you can order as many or as little of the item that you'd like with no minimum order value.
Does AliExpress have Black Friday sales?
In 2021, AliExpress did have a Black Friday sale, which started before the big day, where we saw up to 70% off items. With this in mind, we’re hoping to see some similar deals this upcoming Friday, November 24, but we advise checking AliExpress a week or so before Black Friday to see if any early deals have come rolling in.
Does AliExpress offer any buyers protection?
To make customers feel more secure when shopping on their online marketplace, AliExpress offers customers protection with their Buyer Protection scheme. If there's anything wrong with your order then you first need to raise the issue with the seller. Then if no solution can be found, you then have 15 days to submit a request for a refund with AliExpress.
What is the AliExpress returns policy?
Some items at AliExpress have a free 15-day return policy, and you can see if this applies to an item on the product description page. You can return items for any reason within these 15 days as long as the items are in perfect condition, in their original packaging, and any safety seals are intact.
What is AliExpress Spend & Save?
This program applies to specific products from predetermined stores and gives customers an increased discount depending on how much they choose to spend. This offer has a maximum discount limit per purchase but can still save you a few dollars off the usual price, especially if you're a regular shopper.
Hints and tips
Shop Super Deals: This section of the AliExpress website showcases AliExpress’ top products that currently have a big price cut (we’ve even seen 99% off!) Not only can you see current offers, but there’s a ‘Coming up’ section so you can get ahead of the game for what deals will be available over the next week.
Join the Rewards scheme: Regular customers can start earning rewards points whenever they make a purchase that they can use to bring down the cost of future purchases. Those who have signed up for Rewards can take advantage of exclusive promotions and prices for members. Rewards points can also allow you to use Level-up coupons and access Birthday and Anniversary rewards.
Collect Daily Coins: If you're a regular customer make sure to collect Daily Coins from AliExpress. You'll need an account before you start collecting your coins. Once you've collected enough of these coins then you can exchange them for Store Coupons, AliExpress Coupons, and products where you only have to pay $0.01!
Get the AliExpress app: Once you've started collecting your Daily Coins, then remember to download the AliExpress app. By using the app, you'll be able to earn extra Daily Coins, save with exclusive deals, and get the opportunity to play games for extra reward points to enjoy further savings on your orders.
New user gifts: If you’re new to AliExpress you can bag a super deal - you can choose between getting a selected item for $0.01 or a $3.00 coupon for orders over $4.00!
Check out featured brands with deals: This page has up to 50% off selected brands' products that will be shipped to you within 72 hours.
Shop the sales: As well as offering promo codes and rewards points AliExpress also offer customers the chance to save in their seasonal sales throughout the year. These generally happen around holidays and big days for competitors, such as Amazon's Prime Day. So be sure to keep your eyes on this page as we'll update you with all of the latest news about any AliExpress savings that can be had.
How to use AliExpress coupons
1) Browse our AliExpress promo codes, we regularly update this page with the latest coupons and offers for you to enjoy.
2) Once you’ve found your discount, click the ‘Get Code’ button. This will make a pop-out box appear showing the code and it will also open a tab on the AliExpress website.
3) Copy the code by clicking the ‘Copy’ button in the pop-out box and head to the website.
4) Now it’s time to shop! Once you have all your goods, head to the shopping cart. Once on the shopping cart page, click the ‘Checkout’ button in the ‘Summary’ section.
5) On the checkout page, you can paste your AliExpress code by clicking the arrow next to the ‘Enter code here’ text in the ‘Summary’ section. Press ‘Apply’ once you’ve pasted your code and watch the discounts come rolling in.
