FAQs
How long does Herman Miller take to ship?
Shipping time for Herman Miller orders depends on the product. Smaller parcels are shipped with FedEx and take roughly 3-10 business days from the shipment date to arrive. For furniture delivery, it takes between 1-3 weeks from the shipment date to arrive. There is also an in-home, time-specific delivery option, where you can choose when your furniture arrives.
How do I contact Herman Miller customer service?
You can get in touch with Herman Miller in a couple of ways, you can call the customer service department at 888.443.4357 or fill out an email form on the website. If you’re contacting them in regards to making a return, call the team at 888.798.0202 or email hmstore@hermanmiller.com. The customer service team is available Monday to Friday from 09:00-19:00 EST and Saturday from 10:00-17:00 EST.
Does Herman Miller have Black Friday sales?
We have seen some incredible Black Friday deals from Herman Miller in the past, and last year there was no exception. In 2021 Herman Miller promoted 15% off chairs, which also included free shipping! With this in mind, we’re eagerly anticipating seeing some similar (if not better!) discounts this upcoming November 24th, so be sure to check in here on the big day to see what’s on offer.
Does Herman Miller offer a warranty on purchases?
Herman Miller is confident in the quality of their products. Because of that, most of Herman Miller's products are covered by a 12-year warranty covering both labor and parts. As long as the warranty work is done in the U.S. and Canada, the cost of servicing the item is included with the warranty.
What is Herman Miller's returns policy?
You have 3 days from when you receive your Herman Miller purchase to get in touch with the returns team. Once your return has been approved, you have 30 days to return your order and it must be in its original packaging and condition. Shipping costs are not included in your refund, and there may be a 10% restocking fee.
Can I purchase replacement parts from Herman Miller?
Currently, you cant purchase replacement parts from Herman Miller.
Hints and Tips
Newsletter Sign-ups: Be ahead of the game by finding out the latest offers and product releases with Herman Miller newsletter sign-ups.
Shop Key Seasonal Events: The best time to pick up a deal at Herman Miller is during seasonal sales as that’s when you’ll find big price cuts. In 2022 Herman Miller had Cyber Monday gaming chair deals, so it’s worth pencilling in the diary to check the website over the Black Friday weekend (Friday, November 24) this year to see what deals you can pick up. Also keep in mind that Memorial Day sales are just around the corner.
Refer a Friend to Herman Miller: Save more with a friend when you refer any Herman Miller gaming product. Referrals will receive a 5% discount on their order, and if they make a purchase using your link, you'll receive $50 back on that sale. To find out more visit the 'Refer a Friend' section on the Herman Miller website.
Follow Herman Miller on Social Media: Herman Miller have a large social media presence meaning its easy for you to stay up-to-date on the latest product launches and sales on your preferred social media platform.
Try before you buy: When splashing out on a product like a Herman Miller chair, you might want to ease your decision-making process by trying out the furniture first. Herman Miller has a few retail stores dotted around the US so be sure to check the Herman Miller website for a list of store locations, to make sure you're making the right purchase for you.
How to use Herman Miller coupons
1) Once you’ve found the coupon you’d like to redeem, click the ‘Get Code’ button which can be found underneath the offer.
2) A pop-out box will appear, showing the code. A tab will also open on the Herman Miller website. Copy the code by clicking the ‘Copy’ button in the pop-out box.
3) Once you’ve got everything you need, head to your shopping cart. On the shopping cart page, scroll down until you see the text box ‘Apply Promo Code+’. Click on it and paste your code in the box. Hit the ‘Apply’ button and watch the discounts come rolling in.
